Using LiveChat Partner Program API in Your Projects

If you’re a LiveChat Partner with an appetite for growth, you’re in luck: the team behind the Partner Program have released a new API that is A) opening vast new possibilities, and B) open itself. Let’s take a look at what it offers and what you can do with it.

As LiveChat Affiliate or a Solution Partner, you can now craft yourself the tools that will help you track and improve your performance.

What can you make it do?

There are many things you can do with Partners API. In fact, the whole dashboard is built on top of it. In this post, we’ll show you some examples of how things are working under the hood. You’ll also learn how to use the API to:

collect information about your earnings,
create a new campaign,
create a subscription for your clients.

In order to use Partners API in your own project, you have to be our Partner in the first place. Then, you want to generate API token so you can append it in every request you’re going to make.

Collect information about your earnings

It’s easy to make money being a LiveChat Partner so getting your earning info may be very important. When you go to Affiliate Partner section in the dashboard, among other details, you can see your total earned commission and a current balance.

LiveChat Partner Program API

How you’d get this information in your own tool or application?

Just make a GET request to https://api.livechatinc.com/v2/partners/earnings

cURL example:

curl "https://api.livechatinc.com/v2/partners/earnings" \
-H "Authorization: Bearer <YOUR_API_TOKEN>"

In the response you’ll get a json containing the following properties:

{
  "balance":641.50,
  "commission":9894,
  "blocked":0,
  "withdrawals": 9252.50,
  "pending":0,
  "discount":21569.8
}

You can find there a value of balance, commission, and also additional data, e.g. withdrawals which indicates how much money you have already withdrawn.

Create a new campaign

By default, you have your own affiliate link that looks like this:

https://www.livechat.com/?a=<YOUR_PARTNER_ID>

When you share it and someone would click on it and sign up for LiveChat, they would get a 30-day trial - and you’d get 20% lifetime commission once they convert to a paid user - that’s a standard. But you can do better.

Campaigns allow you to extend trial duration (up to 60 days) and add a discount for end-user. You can also point user to /signup or to other subpages instead of LiveChat homepage. These three additional options can lay in your affiliate link.

You can create a new campaign in Campaigns tab in the dashboard.

LiveChat Partner API You probably knew that already but…

Do you know you can create a campaign from your own project?

Make a POST request to https://api.livechatinc.com/v2/partners/affiliates/campaigns with the following payload:

name - required - campaign name (min. 5, max. 100 characters)
trial_duration - required - days of trial period (min. 30, max. 60)
coupon_id - optional - ID of the coupon assigned to partner (will apply a discount)
link - optional - slug of LiveChat page. If you want the campaign to point end-user to https://www.livechat.com/signup/, set link param to signup/ (we will add https://www.livechat.com/ automatically)

How can you get coupon_id? Make a GET request to https://api.livechatinc.com/v2/partners/coupons - in the response you’ll receive an array with available coupons, e.g.:

{
  "result": [
    {
      "id": 1,
      "label": "30% off first payment"
    },
    {
      "id": 2,
      "label": "$25 discount"
    }
  ]
}

Getting back to campaign creation, here’s a cURL example:

curl "https://api.livechatinc.com/v2/partners/affiliates/campaigns" \
-H "Authorization: Bearer <YOUR_API_TOKEN>" \
-X POST \
-d "name=Summer campaign&trial_duration=45&coupon_id=1"

If everything went smooth, you’d get 201 status code and response with a newly created campaign:

{
  "name": "Summer campaign",
  "slug": "pp_summer-campaign",
  "trial_duration": 45,
  "discount": "30% off first payment",
  "url": "https://www.livechat.com/?a=<YOUR_PARTNER_ID>&utm_campaign=pp_summer-campaign",
  "short_url": "https://lc.chat/<SHORT_LINK>",
  "creation_timestamp": "2018-05-16 17:30:40"
}

url and short_url props contain new links you can share and end-users will get both extended trial period and special discount on the first payment.

Create subscriptions for your clients

For security reasons, we don’t store any credit card data on our side at LiveChat. When you have many clients as a Solution Partner, using a dashboard, it could be inconvenient to enter the same CC details every time you want to create a subscription for a client. Here’s how using our API with your tool and database can make this process as automatic as possible.

LiveChat Partner Program API Let’s say you have a database (or even a JSON file) with your credit card details and your own app where you can see a list of your clients. You can have a small form with three fields (Plan, Seats, and Billing cycle) and Create subscription button next to every single trial license with a click event which does the following operations:

1. Get data from the click (basically, you pass it through the button click event)

You need license ID and parameters of new subscription:

plan - one of starter, team or business (compare plans),
seats - number of agents who can log to LiveChat at the same time (min. 1),
billing_cycle - monthly or annual (annual gets 15% off).

2. Get token from Recurly - necessary for creating a subscription

Make simple GET request to https://api.recurly.com/js/v1/token with the following parameters:

key=ewr1-QCXZap10wOSm13fxI4u5Jt (public key),
first_name - first name,
last_name - last name,
number - credit card number,
month - credit card expiration month (format: MM),
year - credit card expiration year (format: YYYY),
verification_value - CVV code,
address1 - address,
city - city,
state - state,
zip - ZIP/Postal code,
country - country code, one of these.

Instead of manually entering the values above, you just get it from your source (database, json file, etc).

When the request is valid, you’ll receive a response with an id property which is our token we’re going to use in step #3.

3. Create an actual subscription

Having a license ID and subscription details (from step #1) and token (from step #2) you can make the last POST request to https://api.livechatinc.com/v2/partners/resellers/licenses/<LICENSE_ID>/subscription with the following payload:

plan - from step #1,
billing_cycle - from step #1,
seats - from step #1,
token - from step #2.

Example cURL request:

curl "https://api.livechatinc.com/v2/partners/resellers/licenses/<LICENSE_ID>/subscription" \
-H "Authorization: Bearer <YOUR_API_TOKEN>" \
-X POST \
-d "plan=business&seats=50&billing_cycle=annual&token=<TOKEN>"

Having 201 status code means everything went fine and subscription has been created successfully

Wrapping up

Remember that you can write to partners@livechatinc.com anytime, and with any questions about the API and it’s deployment. We strongly advise checking API documentation where you can find all available endpoints and described required parameters. We’re always happy to help, and you can contact us in the comments section below, or by chatting with us.