Turkish Gambling Peak

Some time ago we discovered a significant jump in the number of chats among our trial customers (around 300% more chats weekly during peak).

Chart #1: Peak in number of chats for trial licenses (Amplitude).

Our first guess for the jump was spam traffic, which sometimes happens. However, after grouping the data by industry, we discovered that the jump happened only for Games and Gambling companies.

Turkish Gambling Peak in LiveChat by industry

Chart #2: Peak grouped by industry.

After digging a bit more and grouping the data by country, we found out that it was mainly due to Turkish gambling companies.

Turkish Gambling Peak in LiveChat by country and industry

Chart #3: Peak grouped by industry and country

This seemed strangely specific and, after a bit of research, we found out that the top Turkish football league was in the finals stage at that point in time and the Turkish gambling websites were under siege by fans willing to hedge their bets.

All in all, traffic that looked like spam turned out to be genuine and resulted in a couple of bigger customers for LiveChat.

See other Platform Updates

Four Million Chats Weekly

Four Million Chats Weekly Recently we hit a big milestone: all LiveChat licenses have generated over four million chats weekly.

How the LiveChat Conversion Funnel Looks Like When calculating user conversion at LiveChat, we usually take a look at: the number of users….

See all updates